Service Set Up

Prompt, responsive and reliable after sales service is an ongoing philosophy at Cosmic Refrigeration. It is no wonder, then, that repeat orders from delighted customers form a substantial portion of our business in addition to a rapidly expanding base of new customers. We view our valued customers as an extended arm of our organization. In addition to pleasing our customers, our Spares and Service Department also ensures that the end user is satisfied through the life of the equipment. Defining roles in a precise manner is the key to successful service back up. Here is how we support our customers by offering customized solutions to keep the equipment healthy and operating in an optimum manner:

Annual Maintenance Contract (Labour Only)

  • Routine health inspection of equipment.
  • Heat exchanger cleaning.
  • Safety checking.
  • Electrical maintenance.
  • Advice on chiller operation to achieve better performance.

Benefits :

  • Reduced breakdowns, maximum uptime.

  • Lower maintenance cost.

Comprehensive Annual Maintenance Contract (Labour + Material )

This involves routine inspection of equipment ‘health’. Customers who opt for this plan are assured total peace of mind where routine maintenance is concerned.

  • Spares parts covered.
  • Heat exchanger cleaning.
  • Safety checking.
  • Electrical maintenance.
  • Advice on chiller operation to achieve better performance.

Benefits :

  • Reduced breakdowns, maximum uptime.

  • Lower maintenance cost.

Training:

  • Training programs to clients based on individual requirements.
  • Training can be arranged at site or at our factory.
  • Routine maintenance tips provided at time of commissioning free of cost.
  • Extensive training programs available on chargeable basis.

Spares support:

  • Running inventory of critical components at our factory.
  • Some fast moving items like driers, filters,fans,heaters etc. stocked at our stores to provide quick service.

All of the above translates into better presentation of the equipment, reduced maintenance and breakdown cost, increased life of the equipment and delighted customers!

We look forward to your suggestions on areas of our improvements in order to serve you better. In case you have any suggestions or are facing problems with your product, please fill up the form below and send your complaints to our service cell or send e-mail to: services@cosmicrefrigeration.net & marketing@cosmicrefrigeration.net